Privacy Policy

Last updated: August 06, 2025

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At GemPhoenix Škoda, your privacy is important to us. This Complaint Privacy Policy outlines how we collect, use, store, and protect personal information provided during the process of lodging a complaint.

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1. Information We Collect

When you submit a complaint to us (via website forms, email, in person, or by phone), we may collect the following details:

• Full name

• Contact number

• Email address

• Vehicle details (e.g., VIN, registration number)

• Complaint description and supporting documentation

• Any other personal information you choose to share

2. How We Use This Information

The personal information you provide is used solely for the following purposes:

• To investigate, resolve, and respond to your complaint

• To contact you for clarification or updates regarding your case

• To improve our customer service and internal processes

• For legal or regulatory compliance, if required

3. Disclosure of Information

We do not sell, trade, or rent your personal information. However, we may share your data:

• Internally with our customer service, service, or sales departments as necessary to resolve the complaint

• With authorized Škoda representatives or third-party service providers (e.g., insurance agencies, legal counsel), only when relevant to your case

• When legally required by regulatory authorities or law enforcement agencies

4. Data Storage and Security

Your personal information is stored in a secure environment and protected from unauthorized access, alteration, or disclosure. We implement standard industry practices including:

• Secure servers and encrypted storage

• Limited access to complaint information based on role or department

• Regular data audits and access reviews

5. Your Rights

You have the right to:

• Access the personal data we hold about you

• Request correction or deletion of inaccurate or unnecessary information

• Withdraw consent for processing your data (where applicable)

• Raise concerns regarding misuse of your information

To exercise any of these rights, please email us at: customercare@gemphoenixskoda.com

6. Retention of Complaint Data

Complaint records are retained for a period necessary to fulfill the purpose they were collected for, and in line with legal or operational requirements. After that, the data will be securely deleted or anonymized.

7. Policy Updates

GemPhoenix Škoda reserves the right to modify this policy at any time. Any updates will be posted on this page with the date of revision. We encourage users to review it periodically.

8. Contact Us

If you have any questions or concerns regarding this policy or how your complaint data is handled, please contact:

GemPhoenix Škoda - Customer Relations Team
Email: marketingmanager.tcr@skoda-gemphoenix.co.in
Phone:  +91 92880 44500
Address: GEM PHOENIX AUTO PRIVATE LIMITED 27/298-A B NEAR KUTTANELLUR FLY OVER KUTTANELLUR Thrissur, Kerala, 680014

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